What Netsuite suitecommerce can do for your business?
NetSuite SuiteCommerce gives you a fully integrated eCommerce platform built directly within your NetSuite ERP, connecting your online storefront to your inventory, financials, and customer data in real time. This comprehensive solution eliminates the complexity of managing disconnected commerce and back-office systems by unifying your entire business within one powerful, cloud-based platform.Sonnet 4.6
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Get a NetSuite pricing estimate
Let Annexa, Australia and New Zealand’s most experienced NetSuite implementation partners, prepare a tailored pricing estimate for your organisation.
Core features of Netsuite suitecommerce
The integrated, growth-ready solution
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Drive innovation
Reinvent the way you sell to streamline end-to-end commerce experiences and infuse intelligence into your eCommerce operations.
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Be customer first
Create connected commerce, marketing, sales and service experiences across the customer journey.
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B2C & B2B eCommerce
A platform flexible enough to deliver B2C sites packed with relevant, engaging experiences or B2B sites that offer a B2C-like customer experience.
Who is NetSuite SuiteCommerce for?
NetSuite SuiteCommerce is designed for Australian and New Zealand businesses that sell products online and want their e-commerce operation to run as an integrated part of their business rather than a separate system that creates administrative overhead and data management risk.
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Retailers that are currently running an e-commerce platform.
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Wholesale distributors and manufacturers selling direct to business customers.
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Growing product businesses that are expanding from offline-only or single-channel sales.
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Businesses with both B2B and B2C customer segments.
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Businesses experiencing rapid growth in online order volumes.
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Omnichannel retailers operating both physical stores and an online presence.
Why choose Annexa?
At Annexa, we combine deep Oracle NetSuite ERP expertise with a practical, people-first approach. We work alongside your team to deliver implementations that are built to last and designed to evolve as your business grows.
- Over a decade as a leading Oracle NetSuite Solution Provider across Australia and New Zealand
- Proven delivery across complex ERP implementations, integrations and multi-entity environments
- A structured implementation methodology shaped by real-world customer outcomes
- One of the most highly certified NetSuite teams in the region, spanning finance, technical and integration specialists
- Ongoing optimisation and advisory services to help customers keep extracting value from NetSuite
Collaboration sits at the centre of how we work. We build long-term partnerships with our customers, acting as an extension of their team to support growth, change and continuous improvement.
Related micro vertical (if any)
SuiteCommerce case studies
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- ✓ NetSuite ecosystem experts
- ✓ Leaders in integration
- ✓ Award-winning team
- ✓ Strategic partner network
- ✓ Innovation always
Frequently asked questions
What is the difference between NetSuite SuiteCommerce and SuiteCommerce Advanced?
NetSuite offers SuiteCommerce as its core e-commerce platform and SuiteCommerce Advanced as a more extensible version designed for businesses requiring deeper customisation of the storefront experience. SuiteCommerce Advanced provides greater control over site architecture, design, and functionality for businesses with complex or highly customised requirements. Annexa will advise on which option is the right fit for your business during the scoping process, based on your e-commerce requirements and growth plans.
Can SuiteCommerce support customer-specific pricing for B2B customers?
Yes. SuiteCommerce draws pricing directly from NetSuite price lists and customer-specific pricing records, meaning B2B customers see the prices that apply to their account when they log in. Different pricing tiers, volume discounts, and contract-specific rates are all supported natively, with no manual pricing management required on the e-commerce side.
How does SuiteCommerce handle Australian GST?
SuiteCommerce uses NetSuite’s SuiteTax engine for tax calculation, which includes built-in support for Australian GST and New Zealand GST. Tax is calculated automatically on transactions based on the product type, customer location, and applicable tax rules, and the correct GST treatment is applied to invoices and receipts generated through the online store.
How much does NetSuite SuiteCommerce cost?
NetSuite is used by businesses of all sizes, from startups to rapidly growing companies. If you’re considering making the switch but unsure about the cost, here’s a quick breakdown.
NetSuite operates on an annual subscription model, which includes three key components: the core platform, optional modules, and the number of users. There’s also a one-time implementation fee for the initial setup. As your business expands, you can easily add new modules and users, thanks to the flexibility of cloud software.
SuiteCommerce is available as a module that extends the core NetSuite platform, with pricing dependent on your existing licence structure, the level of e-commerce functionality required, and the scale of your online operation.
Want to get a NetSuite pricing estimate? Contact us now to discuss your specific needs.
How long does a SuiteCommerce implementation take?
SuiteCommerce implementations typically range from 3 to 6 months depending on the complexity of your product catalogue, the level of customisation required on the storefront, the number of customer segments and pricing structures involved, and the extent of data migration from your existing platform. Annexa will provide a realistic timeline based on a detailed review of your requirements during the scoping process.
Can SuiteCommerce integrate with third-party payment gateways?
Yes. SuiteCommerce supports integration with a range of payment gateways including those commonly used by Australian businesses. Payment configuration is handled during implementation, with the gateway connected to the NetSuite payment processing framework so that transactions are captured and reconciled within NetSuite automatically.
Can we migrate our existing product catalogue and customer data into SuiteCommerce?
Yes. Product catalogue data, customer records, and order history can be migrated from your existing platform into NetSuite as part of the SuiteCommerce implementation. The quality and structure of your existing data influences the complexity of the migration process. Annexa manages data migration as a structured phase of the implementation, including data cleansing, mapping, and validation before the new site goes live.
How does SuiteCommerce handle returns and refunds?
Returns and refunds initiated through the online store are processed within the NetSuite platform using the same returns and credit memo workflows as offline transactions. This means returns are reflected in inventory immediately, credit notes are generated automatically, and the financial impact is recorded in the general ledger without any manual handling or system switching.
What support does Annexa provide?
As NetSuite’s 2024 ANZ Growth Partner of the Year, Annexa provides comprehensive support including implementation, customisation, ongoing support, and strategic guidance, all delivered by an Australian and New Zealand-based team with extensive experience implementing SuiteCommerce for businesses across retail, wholesale distribution, and manufacturing.