NetSuite optimisation services

A structured review of your entire NetSuite environment and connected architecture, designed to uncover hidden issues, fix problems and improve performance. The point is getting more from what you’ve already built rather than starting again. Findings are then executed through our NetSuite development team or handled day to day by our support team, depending on their size.

Two stages. The first is understanding what’s missing, through targeted workshops and system walkthroughs that uncover pain points, identify process gaps and capture business goals. The second is prioritising with precision, producing reporting that sets out short-term fixes, long-term improvements and key dependencies. It mirrors the collaborative planning we use on NetSuite implementations, where the plan is developed shoulder to shoulder with you.

No. It’s a standalone, no-strings engagement: no retainer required and no obligation to continue. If you do want to act on the findings, prepaid hours or an ongoing partnership are the options, and ongoing NetSuite support services are available if you want a permanent arrangement instead.

A comprehensive report setting out exactly what’s wrong, what’s working and what to do next, structured into short-term fixes, long-term improvements and key dependencies, and delivered with transparent timelines, regular updates and actionable recommendations. Where the recommendations involve building something, our development services carry them out.

The whole architecture. The review covers your entire NetSuite environment and everything connected to it, not just NetSuite itself, so it can resolve ongoing issues, lift performance and find automation and AI opportunities across operations. That matters when the real problem sits in an integration, which is why the review often leads into our NetSuite integration services and the enterprise architecture work listed alongside our support services.

The review is built for that. Structured analysis looks for root causes across systems, processes, teams and architecture, going well beyond platform tweaks, and collaborative discovery works with your teams to identify what’s working and what needs to change. Where the answer is adoption, change management and training services are the remedy rather than more configuration.

Scale and independence. Annexa is the leading NetSuite partner in Australia and New Zealand, with 30+ years in operation, 200+ NetSuite projects delivered, 65+ in-house consultants, developers and solution architects, and offices across Australia, New Zealand and Southeast Asia. Our consultants bring years of sector experience, the engagement carries no obligation to continue, and the technical credentials sit with a team holding the Expertise in SuiteCloud Technologies badge that also delivers our implementations.

Yes. Identifying automation and AI opportunities is part of the standard review rather than a separate engagement, and it runs through both the discovery workshops and the structured analysis. Acting on it draws on AI-enabled development capability and, for new builds, AI-enabled system architecture at implementation.

Annexa can, but you’re not obliged to use us. You can act quickly on the easy wins through prepaid hours or an ongoing partnership. The services that would carry the work are development services, support services and integration services, alongside implementation, training, enterprise architecture and change management.