NetSuite support services

AnnexaAssist runs 8.30am to 5.30pm Monday to Friday AEST, with after-hours and public holiday support available on top. It is a standard business-hours service with cover arrangements beyond it, and it is worth confirming how after-hours is triggered for your situation. Support begins with a full handover from the team that delivered your implementation.

All three channels are available: specialist assistance through the AnnexaHub customer portal, by email at support@annexa.com.au, or by phone on 1300 994 550 in Australia and +649 355 3275 in New Zealand. Those numbers reach a team working from offices across Australia, New Zealand and Southeast Asia.

Software usability, system updates, migration support, bug troubleshooting, report creation and security alerts. It is broader than break-fix, since support also covers pre-emptive work, documentation and guidance. Larger pieces of work go to our NetSuite development team or, where the problem is structural rather than a defect, to a standalone optimisation review.

Where Annexa implemented, there is a formal solution handover: knowledge transfer so the support team understands your customisations and configurations from day one. If another partner built it, a structured review of your entire NetSuite environment is the usual entry point, and our implementation approach explains how a rebuild or re-scope would run if that’s what the review recommends.

Certified NetSuite developers and consultants who know your business and the NetSuite ecosystem inside out. It is a support team built for the complexity of NetSuite: fast to respond, deep in expertise and clear in how they communicate, covering technical support, development, consulting and ERP personalisation. The same people sit behind our award-winning NetSuite development services.

Yes. The support team holds a 97% customer satisfaction rating in 2026. Customers consistently describe the team as professional and responsive, and say the support has helped them better harness the potential of the NetSuite system.

Both. Optimisation is part of the post-launch service, keeping your instance updated with the latest tools and features, and the team works proactively across development, consulting and ERP personalisation for sustained value. For a structured review rather than incremental improvement, the standalone NetSuite optimisation service is the right vehicle, and larger changes go to our development team.

There is a dedicated New Zealand number, +649 355 3275, alongside the Australian 1300 994 550, with hours quoted in AEST, and offices in Melbourne, Sydney, Brisbane and Auckland. The wider firm brings offices across Australia, New Zealand and Southeast Asia and 65+ in-house consultants, developers and architects.

We work as long-term partners, building the relationship around your vision and your ROI. In practice that shows up in the surrounding services: implementation services when you take on new entities or business lines, integration services as your systems change, and training, enterprise architecture and change management as adoption widens.

That’s what the related services are for. Development extends your NetSuite ecosystem with AI-enabled customisations, applications and scripts. Integrations put NetSuite at the centre of your IT stack and intelligently automate workflows across your systems. Enterprise architecture designs the relationships between those systems, and apps and extensions built by Annexa often solve a requirement without any custom build at all.