Skip to main content
Get in touch
CASE STUDY

Vibrant player in the health industry goes global with NetSuite and Annexa

at a glance

Following the implementation of NetSuite with a different solution provider, Life-Space Group engaged Annexa to provide the high level of strategic and tactical support needed to shape and grow their NetSuite instance around their unique business needs.

the client

About Life-Space Group

Guided by their mission to “make the latest scientific advances in microbiome health available to all, and to lead the way in paediatric supplementation”, Life-Space Group’s high quality, science-based formulations have propelled them to become the number one probiotics company in Australia. Founded in 2012, Life-Space Group companies include Evolution Health and Pentavite, responsible for domestic and international sales, and Ultra Mix, an Australia-based manufacturing arm.

Annexa have the dedicated resources and expertise across the NetSuite platform. That makes them a valuable tool to support our business in the daily use of NetSuite, and also for continuous improvement across the system.
Eric Chen
Chief Executive Officer, Life-Space Group
the challenge

Life-Space Group’s system roadblocks

When deploying NetSuite, it’s critical to engage a NetSuite partner with the experience and technical capabilities to fit your initiative and address your business needs and goals. With NetSuite implemented, Life-Space Group were finding themselves limited by their existing solution and sought to engage a new partner to better shape the platform around organisational needs. They enlisted the team of experts at Annexa to provide all ongoing NetSuite support and services.

Life-Space were not just using the financial aspect of NetSuite, it was central to all day-to-day operations from supply chain, manufacturing and operations through to reporting and data analysis.

The team at Annexa are really professional and responsive. The support they provide has definitely helped us better harness the potential of the NetSuite system.
Eric Chen
Chief Executive Officer, Life-Space Group
the results

The transformation

Working in partnership with Annexa to enhance their NetSuite instance has ensured Life-Space Group now have the tools and automated processes needed to increase efficiencies while enabling better inventory visibility, fewer errors and faster delivery times. They now have a fully-fledged NetSuite solution that includes a built-for-NetSuite WMS solution RF-SMART, enabling full traceability from the receiving process all the way through delivery. By utilising real-time data, NetSuite is enabling the finance team to add value, provide insightful analysis, propose changes that improve profitability and control costs, and of course, ensure that reporting is delivered efficiently, accurately and on-time. In addition, the operations team now they have access to real-time data to better manage logistics, planning and deliver a better customer experience.

Shares Paul Siu, B&T manager, Life-Space Group, “NetSuite is incredible, it helps us manage not only production and manufacturing, but also finance. We use it to procure material, schedule our tasks from work orders right through to fulfillment of orders and putting our goods in the hands of our customers. Life-Space Group are finding having a unified business system is also supporting a more unified team. Staff and management now all work from the same interface, ensuring company-wide visibility. On a day-to-day basis, everybody knows, at any given time, what the rest of the team are doing and what needs to be done.

Annexa is also currently developing product traceability capabilities for Life-Space Group via an integration between NetSuite and CNN – an anti-counterfeit, anti-SUR (sales in unauthorised region) solution. Using QR codes and CNN’s anti-fraud technology, Life-Space Group will soon have a unified solution that both prevents counterfeit products while giving end consumers full transparency of the product journey. A third integration is currently under consideration by Life-Space Group who are exploring integrating ecommerce natively with their NetSuite solution. This will provide a central repository for order management and customer, item and inventory data. Once implemented they will gain unprecedented, real-time visibility across their entire business while providing a more unified online experience for customers.

  • Expanded to international markets
  • WMS integration with RF-SMART
  • Unified operations
  • Supported by the Annexa team
If you are an enterprise looking to expand, not just domestically but overseas, NetSuite is a good tool and also a great system to facilitate insightful reporting.
Eric Chen
Chief Executive Officer, Life-Space Group