Netsuite maintenance management

NetSuite offers maintenance management capabilities both through native functionality and through certified SuiteApps that extend the platform with dedicated maintenance management features. The right approach depends on the complexity of your maintenance requirements. Annexa will assess your specific needs during the scoping process and recommend the configuration that delivers the best outcome for your business, whether that is native NetSuite functionality, a SuiteApp, or a combination of both.

Yes. NetSuite supports both scheduled preventive maintenance, where work orders are generated automatically based on time or usage intervals, and reactive or corrective maintenance, where work orders are created in response to a reported fault or breakdown. Both types are managed through the same work order framework, giving maintenance managers a consolidated view of all open work regardless of how it was initiated.

Every work order in NetSuite is linked to the asset it relates to. Labour time, parts used, and contractor costs captured against the work order are all attributed to that asset automatically. Over time, this builds a complete cost history for each asset that can be reported on at any level, from individual asset through to asset class, location, or department. These costs also flow directly into your general ledger, ensuring maintenance expenditure is captured accurately in your financial reports.

NetSuite is used by businesses of all sizes, from startups to rapidly growing companies. If you’re considering making the switch but unsure about the cost, here’s a quick breakdown.

NetSuite operates on an annual subscription model, which includes three key components: the core platform, optional modules, and the number of users. There’s also a one-time implementation fee for the initial setup. As your business expands, you can easily add new modules and users, thanks to the flexibility of cloud software.

Maintenance management capabilities may be available through native NetSuite functionality, a certified SuiteApp, or a combination of both, with pricing dependent on your existing licence and the solution required for your specific maintenance complexity.

Want to get a NetSuite pricing estimate? Contact us now to discuss your specific needs.

Yes. Assets in NetSuite can be assigned to specific locations, and maintenance schedules and work orders can be filtered and reported by location. For businesses operating across multiple sites, this provides site managers with visibility of their own maintenance workload whilst giving head office a consolidated view across all locations. In multi-subsidiary NetSuite environments, maintenance management can operate across entities whilst maintaining separate financial records for each.

Parts and consumables used in maintenance are managed through NetSuite’s inventory module, which is fully integrated with the maintenance management functionality. Technicians can check parts availability when raising a work order, parts consumed are deducted from inventory when the work order is completed, and reorder rules can be configured to automatically replenish critical spares when stock falls below the minimum level. This ensures the right parts are available when maintenance jobs need to be done.

NetSuite is accessible via mobile browser, and certain SuiteApp solutions that extend NetSuite’s maintenance capabilities include dedicated mobile interfaces designed for field technicians. This allows work orders to be viewed, updated, and completed from the worksite rather than requiring technicians to return to a desk to record job details. Annexa will advise on the mobile options available based on your specific maintenance workflow requirements.

For businesses implementing maintenance management as part of a broader NetSuite go-live, it is configured within the overall implementation timeline. For businesses adding maintenance management to an existing NetSuite environment, timelines typically range from 6 to 12 weeks depending on the number of assets to be configured, the complexity of the maintenance schedules, and the extent of parts inventory integration required.

As NetSuite’s 2024 ANZ Growth Partner of the Year, Annexa provides comprehensive support including implementation, configuration, ongoing support, and strategic guidance, all delivered by an Australian and New Zealand-based team with hands-on experience configuring NetSuite for asset-intensive industries across a range of sectors.