When choosing an integration partner for NetSuite, there are numerous factors to consider – from their technical expertise to how seamlessly their team collaborates with yours. It’s essential to partner with a company that not only deeply understands the intricacies of NetSuite but also aligns with your business goals for a long-term, mutually beneficial relationship.
In this guide, we’ll explore what makes a NetSuite integration firm exceptional and outline the key characteristics and specialties you should seek to ensure your NetSuite integration drives your business forward, rather than holding it back.
What is a NetSuite integration partner?
When navigating the complexities of integrations, you will want to partner with the best NetSuite integration partner. But what exactly is a NetSuite integration consultant, and how do they differ from implementation partners? While both play essential roles, their focuses are distinct yet complementary.
A NetSuite integration partner specialises in connecting NetSuite with other software applications and platforms. They either develop bespoke integrations tailored to a company’s unique needs or provide a suite of pre-built connectors that facilitate seamless data flow between NetSuite and various third-party systems.
On the other hand, an implementation partner primarily handles the deployment and setup of NetSuite within your organisation. They ensure that the ERP system is configured correctly to meet your business requirements from the ground up.
However, implementation partners like Annexa specialise in NetSuite integration services, and as NetSuite integration experts, are well positioned to act as your primary integration partner. This is because we have a depth of experience planning and deploying integrations, and strategic partnerships with iPaaS providers like Celigo, for more complex multi system integration solutions.
Key characteristics to look for in a NetSuite integration partner
Choosing the right NetSuite integration partner can make all the difference in the success of your ERP implementation. Here are the essential characteristics to consider when selecting an ideal NetSuite integrator partner:
Technical expertise
Your NetSuite integration partner should possess strong technical skills and relevant certifications specific to NetSuite. Look for partners who have accredited certifications, such as NetSuite Certified Consultants or SuiteCloud Developer certifications, which demonstrate their proficiency with the platform. Experience in executing similar integrations within your industry is invaluable too.
iPaaS expertise and experience
For iPaaS integrations, verifying that the NetSuite integration partner has experience with iPaaS tools compatible with NetSuite, such as Celigo, will prove their ability to effectively manage more complex integrations.
Proven track record
A reliable integration partner will have a proven history of successful NetSuite integrations. Review their portfolio for case studies and testimonials that highlight their ability to deliver results. Success stories that showcase their expertise in managing complex projects and overcoming integration challenges will provide confidence in their capabilities. You can also contact previous customers to gauge satisfaction and performance.
Comprehensive service offering
An ideal NetSuite integration partner should offer a wide range of services, including integration consulting, implementation, and ongoing support, and an ability to handle both standard and custom integrations. This indicates that they will be able assist you throughout the entire integration lifecycle.
Strong communication and collaboration
Choose a partner who demonstrates excellent communication skills and a collaborative approach. They will need to work with your internal team, providing regular updates and being responsive to your queries and concerns. Transparency throughout the integration process will keep all stakeholders aligned, minimising misunderstandings and delays.
Scalability and flexibility
As your business grows, your integration needs will likely evolve. Select a NetSuite integration partner that offers scalable solutions capable of adapting to your expanding requirements.
By prioritising these key characteristics, you can identify a NetSuite integration partner that not only meets your technical and operational needs but also supports your business’s growth and success in the long run.
What to ask during the initial meeting or consultation
Asking the following questions will help you thoroughly evaluate and select the best NetSuite integration partner, ensuring you choose a collaborator who not only possesses the technical skills but also aligns with your business values and goals.
- Can you provide an overview of your experience with NetSuite integrations?
- What certifications or qualifications do your team members hold?
- What sets your company apart from other NetSuite integration partners?
- Can you share case studies or testimonials from clients in my industry? And can you provide references from past customers we can contact?
- What is your typical process for planning and executing a NetSuite integration?
- How do you handle custom integrations versus standard connectors?
- What tools and technologies do you use for integrations?
- How do you ensure data security and compliance during the integration process?
- What kind of support and maintenance do you offer post-integration?
- Can you outline your pricing structure and what is included in your services?
- What is your approach to training our team on the integrated systems?
- How do you manage communication and updates throughout the project?
- How do you handle unexpected challenges or changes during the integration process?
- How do you measure the success of a NetSuite integration project?
- What are the next steps if we decide to move forward with your services?
Annexa as your NetSuite integration partner
At Annexa, we have a depth of experience planning and deploying integrations, ensuring our customers NetSuite ecosystems seamlessly connect with their existing software. With a team of certified NetSuite consultants and a proven track record of successful integrations across various industries, we deliver customised, efficient integration solutions that drive business growth and operational efficiency. Contact us today.
Even more integration resources
- Everything you need to know about integrations for NetSuite
- A quick guide to NetSuite payment integrations
- NetSuite integration options for expense management systems
- A fast guide to the most popular NetSuite integrations for CRM
- The why and how of integrating NetSuite with 3PL and WMS systems
- A guide to integrating NetSuite with eCommerce platforms