At a glance

Discover how moving from a cumbersome, growth-inhibiting on-premise solution to a modern cloud ERP solution has enabled accelerated growth and expansion for this Australian textile homewares powerhouse.

The client

Linen House specialises in designing, sourcing and bringing to market a diverse range of textile homeware products including their signature bed linen, homewares, living, bathroom and dining collections. Founded in Melbourne in 1993, today Linen House offer exclusive ranges for local and international retailers as well as manufacturing international brands under license. With partner companies in New Zealand, South Africa, Hong Kong, the UK and distributors in North America, Europe, and Asia, Linen House designed products elevate homes throughout Australia and across the globe.

As an IT director, vendor management is a pain point in my role. But Annexa is right up there with the best vendors I work with. They have a really capable bunch of technical people so when they promise to deliver something, they do. They’re always working to get a great outcome for us.
Tez Osman, Director (Information Technology), Linen House

The challenge

After years of customising their Sage ACCPAC solution to fit their business processes, workflows and expansion, the system had become clunky and time-intensive to maintain. To keep the system current, every few years the IT team undertook resource-intensive system upgrades to patch systems functions no longer supported by their ERP provider, without receiving any additional business benefits. All while Linen House was in the midst of business expansion. Traditionally focussed on wholesaling, Linen House was expanding into bricks and mortar retail and online B2B, all while operating within a rigidly configured, on-premise ERP solution that was no longer viable for this fast-growing Australian business.

From 2 retail stores to 16, in 2 years

From 2 web stores to 8 in 2 ½ weeks

3 subsidiaries

Replaced Sage ACCPAC

The results

Delivered by Annexa, NetSuite OneWorld was selected to replace Sage ACCPAC and its unwieldy patchwork of customisations. The solution enables Linen House to efficiently operate its diverse, complex and expanding business. The universal visibility of all three subsidiaries – two in Australia and one international - eight webstores and warehouse, is made possible by NetSuite with one single source of truth across supply chain, warehousing, eCommerce and in-store POS.

The up-to-date real-time data and reporting has brought unprecedented insight into the business supporting Linen House’s expansion from two retail stores to 16 in two short years, with plans for more bricks and mortar retail stores in the future.

Integrations added further business value. A seamless Vend POS integration has enabled easy reporting with fast daily, weekly and monthly sales reconciliations now at their fingertips.  An integration with HighJump (previously Accellos) allows Linen House to effectively manage their increasingly complex supply chain, while simultaneously reducing operational expenses.

As a now-global business, Linen House has intelligence into business performance in every region and data to inform forecasting, sales and business expansion. The multi-currency, multi-country options mean Linen House can continue expanding and manage its success wherever it goes.

You can't do these sorts of projects if you don't have the technical capability. Annexa has that. But they also really care. It's not uncommon for them to reach out every couple of months and say, "I've seen this new function. I think it will be good for you.”. You get a real sense that everyone's working toward the same outcome - to get the most out of your implementation, and to make sure that you're using all the tools available to make life easier and more efficient, and Annexa do a really good job at that.
Tez Osman, Director (Information Technology), Linen House