If you’ve been trying to figure out how much NetSuite will cost your business or specifically ‘How much does NetSuite cost in Australia or New Zealand’, you’ve likely noticed something, there’s no price list. That’s because NetSuite isn’t sold as an off-the-shelf product. It’s a cloud ERP platform designed to scale and flex around the shape of your business.
From how many people will use it, to which modules you need, through to how much throughput you will use – every requirement and choice influences the cost of NetSuite. Then there’s the setup. Do you need data migrated? Systems integrated? Or several process customisations? All of that comes into play too.
We can’t give you an exact dollar figure here – but we will break down the key components that make up the NetSuite subscription cost, the kinds of decisions that shape the final price and offer some advice to help in your decision making.
What drives the cost of NetSuite?
NetSuite pricing is made up of two main parts: your subscription and your implementation. Each is shaped by a set of variables that reflect how your business will use the platform.
Let’s unpack what goes into both.
NetSuite subscriptions
In ANZ, NetSuite comes in three core editions, each aligned to a different level of business complexity. You’re not choosing between different products – every edition runs on the same platform. But there are a few factors that combine to shape your subscription: the number of users, the industry package you select, and the infrastructure tier needed to support your transaction volumes and integrations.
Choosing your NetSuite edition (based on users)
NetSuite offers several core editions through its SuiteSuccess framework. These editions are defined by user count, not functionality. Regardless of which edition you choose, you’ll still be using the same NetSuite platform.
Here are the editions available in Australia and New Zealand:
- SuiteSuccess Starter – designed for businesses with up to 10 named users
- SuiteSuccess Standard – typically suited to growing businesses with up to 30 named users
- SuiteSuccess Premium – supports larger organisations with 30+ named users
Note: All NetSuite editions support unlimited entities. Whether you operate one company or twenty subsidiaries, your structure won’t limit your edition. It’s your user count that determines your starting point.
NetSuite user licences
NetSuite uses a named user licensing model. That means every individual who needs access to the system – including for tasks like approvals, reporting or self-service – requires their own user licence. These licences aren’t shared across teams and are billed as part of your overall NetSuite subscription.
Each licence type corresponds to a different level of access, and selecting the right mix is key to managing cost while ensuring your teams have the functionality they need. There are a few types of licences depending on role.
Most businesses will need a mix of:
- Full user licences – for finance, operations and admin roles managing transactions, reports and system settings
- Employee self -service licences – lower -cost licences for users logging in to submit timesheets, expenses or leave requests
- Advanced roles – some third -party tools or modules may introduce specific user types, like warehouse operators or project managers
The exact mix of user types depends on your workflows, approval hierarchies and how your team interacts with the platform.
Want to know more? We’ve covered NetSuite user licensing in more detail in this guide >
A note on user thresholds in NetSuite Editions
Each SuiteSuccess edition comes with a built-in user cap that acts as a structural pricing boundary. These aren’t soft limits. If your business has, say, 11 users, you’ll need to move to move from the Starter to the Standard edition. Similarly, going from 30 to 31 users will shift your subscription into the Premium tier – and that may come with a noticeable price jump. The takeaway here is that pricing isn’t based on the number of user licences alone. It’s determined by the edition band your user count places you in. Even a small increase in users can push your business into the next tier.
Layering on industry packages (SuiteSuccess vertical)
Once you’ve defined your NetSuite edition based on users, you may want to layer on a vertical solution.
NetSuite offers prebuilt industry packages as part of its SuiteSuccess framework – designed to accelerate implementation and reduce the need for heavy customisation. These packages include a bundle of preconfigured modules, workflows, dashboards, KPIs and reports tailored to your sector.
Some of the most common SuiteSuccess industry packages in Australia and New Zealand include:
- Wholesale distribution
- Manufacturing
- Retail and eCommerce
- Professional services
- Software/tech (SaaS)
- Not for profit, education, healthcare and more
Each package includes core functionality you’d typically need in that sector. For example, inventory and warehouse management for distribution or project and resource management for services. This can help avoid the need to license additional standalone modules, making it a cost-effective and structured starting point.
These industry packages are still configurable, and you can add extra modules or tailor workflows to suit your needs.
Selecting a vertical package up front can streamline your implementation and help your teams get up and running faster. However, if the vertical includes features you won’t use, and only a few that you do, it may be more cost-effective to build your own solution from individual modules. A good NetSuite partner will help you weigh up the options and design the right fit for your business.
Note: You don’t have to choose a SuiteSuccess vertical. Some businesses opt to build their solution from individual modules instead. This path can be more flexible, especially for those with niche processes or mixed-industry needs.
NetSuite infrastructure tiers
NetSuite pricing includes an infrastructure tier, which can play a major role in your overall software price.
Every NetSuite account runs on Oracle cloud infrastructure and the size of that infrastructure is tiered based on your business’s system usage. You’re effectively paying for the server power and capacity your business needs to run NetSuite smoothly.
Your infrastructure tier is determined by:
- Monthly transaction volume (averaged over a set number of months)
- Transaction line throughput (the number of lines across invoices, POs, SOs, etc.)
- API usage and integration load
Higher tiers unlock more capacity and performance but they also increase your base subscription cost.
Note: NetSuite doesn’t charge you for raw data like customer or item records. But you will be charged if you’re storing large files (e.g. CAD drawings, PDFs) in the File Cabinet. This storage cost is separate and should be factored into your usage expectations.
What about integration traffic?
If your NetSuite setup includes high-volume integrations (like data flowing constantly via APIs), that’s where SuiteCloud Plus comes in.
Think of it like adding more lanes to a highway. SuiteCloud Plus increases the number of “integration lanes” your system can handle simultaneously. Depending on your infrastructure tier, you may be able to add more lanes – or you might need to upgrade to a higher tier to support that capacity.
Note: Your infrastructure tier doesn’t affect what you can do in NetSuite but it will directly influence cost.
NetSuite licensing is flexible
You can move between editions as your business grows – no reimplementation required. That’s because all editions run on the same core code base, so scaling up doesn’t mean starting over. You simply adjust your subscription to reflect your new structure, whether that’s more users, capacities or advanced features. It’s a key part of what makes NetSuite a long-term platform.
Modules and industry suites
NetSuite’s modular design means you only pay for what you need – and you can expand as your business evolves. Most businesses start with financials, then add modules for inventory, fixed assets, project management, advanced reporting, CRM and more.
Some modules are priced individually, while others are bundled into SuiteSuccess industry editions – like NetSuite for Retail, Wholesale Distribution or Services – which offer preconfigured functionality tailored to your sector.
Want to explore what’s available? Here’s a comprehensive mega guide to NetSuite modules including descriptions and typical use cases >
Module costs vary depending on capability and user requirements – some start from just a few hundred dollars per month, while others – like warehouse management or advanced manufacturing – can add hundreds to thousands per month depending on scope.
Modules can be activated during your initial implementation or added later without disruption.
NetSuite implementation
Your NetSuite licence gives you access to the platform. But getting it working for your business takes implementation. This is where your unique setup, processes, data and integrations are translated into a functional, business-ready system.
Implementations are typically delivered by a NetSuite partner, like Annexa. But as you compare proposals you might notice that no two NetSuite implementations cost the same and it’s not just the scope of work that matters. The cost is also shaped by how your project is delivered, who’s doing the work and how involved you want your partner to be.
Here’s what typically influences total implementation cost:
- Engagement model – fixed-scope projects may cost more upfront but offer predictability. Time-and-materials models give flexibility but can creep without strong governance.
- Team composition – are you getting senior consultants, or a more junior delivery team? Is the work being done locally, offshore or hybrid? These decisions directly affect outcomes and rates.
- Level of support – will you get a hands-on delivery partner guiding decisions and managing change, or a setup-and-go approach that requires far more internal resources and ownership?
- Hourly rates – consulting rates will differ. Low rates can be appealing but if the team needs more time or you need to bring in additional specialists, the end cost may be higher than a more experienced team charging more per hour.
A good implementation partner will help you focus on the work that matters most — aligning the right team to the right priorities so your system delivers value from day one. This is also where choosing a strategic partner pays off. They’ll not only configure your system. They’ll help you redesign your processes, align your people and build internal capability from the outset.
A note on customisations
Customisations can be a major driver of implementation cost. But not all customisation is bad. In fact, some level of tailoring is expected in most ERP projects.
What matters is how much you customise and why. Minor adjustments to forms, workflows or fields are often straightforward. But building entirely new processes, integrations or custom modules takes time, testing and long-term maintenance.
If your team expects NetSuite to replicate a heavily customised legacy system, expect a more complex and costly implementation.
That said, NetSuite is often more cost-effective to customise than other ERP platforms (like Microsoft Dynamics), thanks to its native SuiteScript capabilities and cloud-native architecture. Just make sure each customisation adds value not complexity.
A good partner will help you challenge unnecessary workarounds and adopt NetSuite’s built-in functionality wherever possible keeping cost down.
Ongoing costs to consider
Beyond licensing and implementation, most businesses budget for:
- Annual licence uplifts – Oracle may apply CPI-style increases at renewal
- Partner support or optimisation – this could be ad hoc or via a monthly retainer
- Additional modules or users – as your business grows, so will your system
These are all just part of managing a scalable ERP and a good partner will help you plan for them.
NetSuite contract terms and billing
NetSuite contracts are typically billed annually under a multi-year agreement. Most businesses sign on for a 3-year term, which helps lock in pricing and creates cost predictability across your ERP planning horizon.
Can a NetSuite partner help reduce costs?
Potentially and it’s something worth knowing upfront. NetSuite pricing is set by Oracle whether you buy directly or through a partner, the base platform cost remains the same. But where a good partner makes a difference is in how your solution is scoped, licensed and rolled out. Think of it less as getting a cheaper price, and more about getting more value from your spend.
Here’s how a certified NetSuite partner like Annexa can help you make your investment go further:
- Licensing strategy – selecting the right editions, number of users and modules based on how your teams actually work
- Scoping realistically – balancing long-term ambition with what you need to go live effectively
- Staged rollout – launching with core functionality and adding more advanced features in later phases
- Implementation efficiency – experienced delivery teams reduce rework, delays and change costs down the track
- Ongoing optimisation – support that ensures NetSuite evolves with your business and keeps delivering ROI
A good partner will help you align the system with your strategy so you’re not overpaying for functionality you don’t use or missing value from what you’ve already licensed. This is where an experienced partner adds real value.
So how much does NetSuite cost?
If you’ve read this far, you’ll know that NetSuite pricing depends on several variables – from your user count and edition to the industry package you choose, to how much data and activity flows through your system each month. That’s why there’s no quick online calculator and why real pricing conversations has to start with scoping.
But to give you a better sense of how these variables play out, here are a few simplified scenarios that show how cost factors impact different types of businesses.
Omnichannel retail business
A growing fashion retailer with 20 users, multiple sales channels and integrated 3PLs may not look complex at first glance but a high volume of daily orders means a high volume of transaction lines. Even with fewer users, infrastructure needs are likely to scale up. During peak events like Black Friday, this business may also need SuiteCloud Plus to avoid integration slowdowns.
Mid-sized manufacturer
A manufacturing business with 30+ users and multiple entities may adopt the Manufacturing vertical, integrating with WMS and procurement systems. While it may not process thousands of customer transactions, the volume of operational data and real-time system updates may still push it into a higher infrastructure tier.
Project-based services firm
A services company with 12 users, longer project cycles and minimal transactional activity might stay in a lower infrastructure tier – even with advanced reporting or CRM. If most data is logged weekly and API usage is low, infrastructure costs may stay lean.
Need help getting a clear NetSuite price?
At Annexa, we help Australian and New Zealand businesses navigate the full NetSuite journey – from defining the right edition, modules and rollout path to providing a tailored proposal based on your goals.
If you’d like to explore actual numbers, we can provide a tailored estimate based on your business model, growth plans and systems setup. Speak to us to get started >