Behind the apps: Meet the people behind Annexa’s SCA themes

As Australia’s first NetSuite Commerce Partner, Annexa develops highly functional and integrated SuiteCommerce Advanced (SCA) websites that drive more sales for Annexa’s B2B and B2C clients.  Heading up the commerce team is Harley Crispin, a long time Annexa team member and passionate commerce specialist.   Here is a peek behind the scenes at some of the innovations coming out of the Annexa commerce team, in particular the SCA themes that not only look beautiful but are developed based on modern sales principles.  Before we dive in, let’s start with a little background on

How to make a next generation store a right now store

It’s clear that the retail industry is going through a transformational period that has many scaling back physical operations. In 2017, Australians spent $21.3 billion online. That’s an 18.7 % increase on the year before. But despite this people are still choosing to shop in stores. Traditional retail spend stands at $267.4bn compared to online’s $21.3bn spend. But it is the projected growth that is the most telling. Online spend is projected to grow 187% compared to traditional retail’s much

SuiteWorld 2019 wrap up

The industry’s leading cloud enterprise resource planning event of the year, NetSuite SuiteWorld in Las Vegas, is over for another year. Our Annexa delegates have all returned weary but also brimming with enthusiasm after attending a series of inspiring talks, sessions and keynotes. They also got the opportunity to explore the expo hall packed with strategic partners sharing their NetSuite-centric product innovations. For those who couldn’t make it, we’ve brought together our thoughts and insights, so you get all the highlights of SuiteWorld 2019.  Opening keynote   Kicking

AnnexaWorld18: a recap

With AnnexaWorld18 over for another year, it’s time to share key takeaways from the evening.

Why NetSuite’s POS solution was ranked #1 by IDC

As the only Oracle NetSuite Partner delivering Suite Commerce in Store (POS) in the Australia New Zealand region, we’ve known the crucial role NetSuite’s SuiteCommerce InStore solution plays when implementing true omnichannel retail.   When International Data Corporation (IDC) – the premier global provider of market intelligence – released a report placing NetSuite squarely as the leader of omnichannel-enabled point of sale for small and midsize retail apparel and softlines, it came as little surprise to us. Here’s why.     A better shopping experience   SuiteCommerce InStore is packed with features

Why omnichannel retailing is difficult to achieve

The reason omnichannel technology has been adopted so widely in retail is that it places an emphasis squarely where it should always have been—on the shopper. This is notable because it represents a shift away from the traditional emphasis on POS, merchandise planning, supply chain and all the other inward-looking systems. Instead, omnichannel commerce requires retailers to be outward looking, to focus on customer needs, wants and behaviours. However, omnichannel retailing is easy to describe and difficult to achieve. The

What do you expect from an eCommerce platform?

Complex and timely manual processes? Complicated, disparate systems? Poor reporting? If your eCommerce platform is hindering growth and expansion, it’s most likely time to upgrade your eCommerce platform. This is an important decision. Your eCommerce platform is the backbone of your online sales operation. You’ll need to consider the look and feel, navigation, device responsiveness, and so much more. But first, it’s important to take time to think through where you see your business going in the next few years.

6 customer experience mistakes

Most commonly, it happens by ignoring the fact that your customer experience problem is really a back-end problem. A seamless, consistent and personalised experience is not about which front-end, customer-facing systems you deploy. It’s about having the right foundational back-end system in place to create a single source of truth for customer, order and inventory data. The temptation to purchase the latest eCommerce or point of- sale (POS) software may provide new features to slightly enhance that channel experience but

Annexa recognised on global scale at SuiteWorld18

There were many exciting new developments and announcements unveiled at SuiteWorld 18. Here are a few highlights from our team who attended this year’s event. Meetings with NetSuite leadership team During the event, Annexa participated in several one-on-one meetings with NetSuite product development teams. Annexa played a key role in providing localised feedback for the ANZ region. This fuelled Annexa with more connections and the latest in innovation directly from the NetSuite development team. The team were fortunate to meet