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Privacy Policy

At Annexa, we are committed to ensuring the privacy of your information. We understand that, as a visitor to Annexa website, your personal information is important to you. The following statement addresses relevant privacy issues for Annexa including how we collect, use, disclose, and safeguard your information when you visit our website. If you have any further questions relating to this privacy statement, please do not hesitate to contact us.

Company information

Full company name: Annexa Pty Ltd

Addresses:

  • Melbourne: Level 1, 289 Ingles St, Port Melbourne 3207
  • Sydney: Unit 18, Level 3, 21 Mary St, Surry Hills 2010
  • Brisbane: Suite 118, 42 Manilla St, East Brisbane 4169
  • New Zealand: Level 26, HSBC Tower, 188 Quay Street, Auckland

Contact information: 1300 994 550, sales@annexa.com.au

Personal data collected

We collect various types of personal data including:

  • Contact information: Name, email address, phone number, and mailing address.
  • Transaction data: Payment information, purchase history, and order details.
  • Technical data: IP address, browser type, operating system, and browsing behaviour.
  • Usage data: Information on how you use our website and services.

Methods of data collection

  • Direct interactions: You may give us your personal data by filling in forms or by corresponding with us by post, phone, email, or otherwise.
  • Automated technologies: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns through cookies and other similar technologies.

Purpose of data collection

We use the collected data to:

  • Provide and manage services: To deliver the products and services you request.
  • Customer support: To respond to your inquiries and provide customer support.
  • Marketing: To send you promotional materials and offers that may interest you.
  • Improvement: To improve our website, products, and services.
  • Compliance: To comply with legal obligations and regulations.

Data sharing

We may share your data with third parties including:

  • Service providers: Companies that provide services on our behalf, such as payment processing, order fulfillment, and marketing.
  • Business partners: Partners with whom we collaborate to offer you integrated services.
  • Legal obligations: Authorities if required by law or to protect our rights.

Data security

We implement various measures to ensure your personal data is secure, including:

  • Encryption: Securing your data during transmission and storage.
  • Access controls: Limiting access to personal data to authorised personnel only.

User rights

You have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Correct any inaccuracies in your personal data.
  • Deletion: Request the deletion of your personal data.
  • Objection: Object to our processing of your personal data.

To exercise these rights, please contact us at sales@annexa.com.au.

Cookies and tracking

We use cookies and similar technologies to:

  • Enhance user experience: Customise your browsing experience and improve our website.
  • Analytics: Gather statistical information about website usage.

You can manage your cookie preferences through your browser settings.

Data retention

We will retain your personal data only as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements.

International data transfers

If we transfer your data outside your country, we will ensure it is protected by appropriate safeguards, such as standard contractual clauses.

Changes to the privacy policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and, where appropriate, by email.

Contact information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at sales@annexa.com.au or 1300 994 550.