Scale your business with Annexa + NetSuite

Frequently Asked Questions

Who is NetSuite software for?

NetSuite is an ERP system used to manage back and front office operational functions of a business. The cloud-based platform is comprised of many different modules which together create a system that helps businesses manage their accounting, finances, customer relationship management, supply chains, sales, warehousing and eCommerce. For customers across a diverse range of industries, NetSuite’s far-ranging and customisable capabilities help them optimise, streamline and grow their business.  

NetSuite OneWorld provides a complete cloud ERP system for global businesses and is used to help them scale by providing complete multi-subsidiary management and support for local accounting regulations. For example, NetSuite can populate a single chart of accounts across subsidiaries, or use separate charts-of-accounts for each company within a single instance. 

NetSuite’s functionality reaches beyond the platform with apps and extensions that allow businesses to shape their solution tightly around their process. You can check out Apps by Annexa to explore some of Annexa’s most popular NetSuite apps. 

What is a NetSuite solution provider?

NetSuite solution providers are consulting organisations selected by NetSuite for their business application expertise and ability to deliver complete NetSuite cloud computing solutions. These providers often have a diversity of skill within their team including technology exerts, accountants, management consultants, developers, former end users, and integration specialists.  Like the team at Annexa, a good NetSuite solution provider will have an extensive and thorough understanding of NetSuite’s financial accounting/ ERP and CRM capabilities for mid-market and enterprise customers, and be able to apply it to the unique requirements of an organisation. This expertise ensures NetSuite customers get the highest level of service when designing, implementing and deploying their business management solution. 

The best NetSuite solution providers have accreditations beyond NetSuite Solution provider certification. For example, at Annexa we have achieved NetSuite 5-Star Partner status year on year since 2016. We’re Australia’s first and only NetSuite Commerce Partner, members of The SuiteCloud Developer Network and NetSuite Suite Success Partners too. We were also awarded NetSuite Australia and New Zealand (ANZ) Customer Experience Partner of the Year for 2018.  

How do I get NetSuite support?

Supporting your NetSuite platform with ongoing monitoring and management is critical to keep your systems functioning properly and to ensure your platform evolves alongside your business.  

 

Annexa offers competitively priced support packages to help you proactively manage your system and eliminate any potential glitches or knowledge gaps. Called Annexa Assist this support service includes unlimited help desk support for issues such as correcting usability issues, system updates and migration support, troubleshooting bugs, creating reports and keeping tabs on security. So, whenever you or a team member need a hand, our in-house team, who know your business inside out, can be reached via email or phone 8.30am to 5.30pm (Mon to Fri) AEST with after hours and public holiday support available. We also offer a support portal called AnnexaHub where users can submit and check in on support issues. 

To find out more, visit our NetSuite support page or contact us to discuss a support package tailored to your needs. 

How long does it take to implement NetSuite?

A right-fit NetSuite solution becomes a powerful enabler to streamline processes, improve visibility, reduce costs, and enhance the way that your company does business – but it doesn’t happen overnight. Customers often ask how long it will take to implement NetSuite, and the answer is… it depends.  

Smaller businesses can expect far shorter deployment timeframes while larger enterprises with complex front- and back-office systems should be prepared for a go live date further down the track. That said, on average a typical NetSuite customer should expect their ERP system to be deployed within three months. This is in contrast to on-premise ERP implementation which average a year and a half to get up and running. 

For customers seeking faster deployment and time to value, NetSuite SuiteSuccess delivers, rapidly. This deployment method has leveraged the experience gained from tens of thousands of deployments over two decades into a set of leading practices, ensuring customers get up and running quickly with pre-configured KPIs, workflows, reminders, reports and value-driven dashboards.