Transform the customer experience with NetSuite’s CRM
NetSuite’s Customer Relationship Management (CRM) software is a powerful cloud solution delivering real-time, 360-degree views of your customers. With NetSuite CRM you will experience a seamless flow of information across the entire customer lifecycle – from lead to close and fulfilment. Completely integrated with the back office and project delivery, the NetSuite CRM drastically reduces manual entry and risk of error, while accelerating business processes.
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The core features of NetSuite’s CRM capabilities
Customer relationship management
NetSuite’s powerful CRM capabilities include sales force automation, marketing automation, customer support/service, and flexible customisation.
Dashboards, reporting & planning
Built-in, real-time role-based dashboards, reporting and analytics combine to enable your sales, marketing and service teams to monitor KPIs and access the latest reports.
A SuiteCommerce/CRM integration will provide a single system of record for customer information and interactions as well as the customer’s commerce transactions.
Anywhere mobile access
With comprehensive support for mobile devices - iPhone, BlackBerry or Android – you will always have access to real-time business information whenever, wherever.
Partner relationship management
Control every element of the partnering process, including joint marketing campaigns, lead management, pipeline management, order processing, and commissions and royalties.