Transform the customer experience with NetSuite’s CRM
NetSuite’s Customer Relationship Management (CRM) software is a powerful cloud solution delivering real-time, 360-degree views of your customers. With NetSuite CRM you will experience a seamless flow of information across the entire customer lifecycle – from lead to close and fulfilment. Completely integrated with the back office and project delivery, the NetSuite CRM drastically reduces manual entry and risk of error, while accelerating business processes.
The core features of NetSuite’s CRM capabilities
Customer relationship management
NetSuite’s powerful CRM capabilities include sales force automation, marketing automation, customer support/service, and flexible customisation.
Dashboards, reporting & planning
Built-in, real-time role-based dashboards, reporting and analytics combine to enable your sales, marketing and service teams to monitor KPIs and access the latest reports.
A SuiteCommerce/CRM integration will provide a single system of record for customer information and interactions as well as the customer’s commerce transactions.
Anywhere mobile access
With comprehensive support for mobile devices - iPhone, BlackBerry or Android – you will always have access to real-time business information whenever, wherever.
Partner relationship management
Control every element of the partnering process, including joint marketing campaigns, lead management, pipeline management, order processing, and commissions and royalties.