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Support

NetSuite support services

A highly trained and responsive support team who can quickly isolate the source of an issue and provide hands-on service to speed up resolution.
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An expert support team

Whenever you need a hand, our proactive team are fully equipped to deliver technical support, development, consulting and ERP personalisation designed to deliver sustained value of your NetSuite investment.

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NetSuite knowledge on tap

Whether you need help with new functionalities, have an issue to resolve or want to enhance your platform, we can help.

  • Choose AnnexaAssist

    For specialist assistance with NetSuite, our on-demand help desk support and maintenance service allow your team to connect with our support via our customer portal AnnexaHub, via email or by phone 8.30am to 5.30pm (Mon to Fri) AEST with after hours and public holiday support available.

  • Your support issues covered

    From software usability issues, system updates and migration support, through to troubleshooting bugs, creating reports and security alerts, our in-house teamwork with you to proactively manage your system and eliminate glitches or knowledge gaps.

Post launch NetSuite support services

Access a team delivering best in class support to improve productivity and user engagement, and maximise the value of NetSuite.

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About Annexa
Solution handover
Full knowledge transfer ensures our support team is familiar with all customisations and configurations, enabling faster time to resolution.
Expert & responsive team
Rely on a responsive team of certified NetSuite developers and consultants that know your business and NetSuite ecosystem inside out.
Full support services
Comprehensive post-implementation support including troubleshooting, pre-emptive support, documentation, and guidance.
NetSuite optimisation
Assistance keeping your NetSuite instance up to date with the latest and most advanced tools, configuration, and features.
Your long-term partners
We build long-term partnerships to ensure your NetSuite platform and wider ecosystem aligns with your vision and delivers optimal ROI.
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Why choose Annexa?

With a full handover from our implementation team, we ensure our support team has an intimate understanding of your NetSuite investment and can provide comprehensive support, improvements, and maintenance services across your NetSuite solution.

About Annexa
The team at Annexa are really professional and responsive. The support they provide has definitely helped us better harness the potential of the NetSuite system.

Eric Chen

Chief Executive Officer , Life-Space Group
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Start your journey with Annexa

Request a one-on-one meeting with an Annexa NetSuite expert to discuss your unique challenges and opportunities.

  • ✓ NetSuite ecosystem experts
  • ✓ Leaders in integration
  • ✓ Award-winning team
  • ✓ Strategic partner network
  • ✓ Innovation always


Related services

Development

Extend your NetSuite ecosystem with customisations, integrations, applications, products and scripts built by our award-winning team.

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Implementation

From conception to user adoption, we take a holistic, value-driven approach to every NetSuite deployment.

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Training

We help employees, teams, and organisations develop valuable skills to maximise adoption and get more ROI from their NetSuite investment.

Learn more

Integrations

Put NetSuite at the centre of your IT stack with flexible integrations to connect your systems, and automate workflows across them.

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Enterprise architecture

We design your infrastructure, focusing on interactions, data flow, and relationships with core business processes.

Learn more

Curious for more insights about our services or craving additional functionality?

Contact our team