80+
Stores
4
Markets
1
Cloud ERP Application

T2 came to Annexa seeking a partner to transform their enterprise architecture into an enabler of rapid omni-channel global expansion.

In 2015, T2 selected Annexa to lead their core enterprise architecture transformation to NetSuite. An in-flight implementation of a new global e-commerce platform, coupled with T2’s continued global ambitions for both retail and wholesale channels, highlighted the urgent need for an agile and rapidly scalable global core enterprise system. T2 required a partner to drive this implementation with speed, but also with an approach aligned with the business culture and available resources.

An Australian start-up with their first boutique store in Fitzroy, Melbourne opened in 1996, T2’s passion is to reinvent and reimagine the humble tea leaf, and share T2 teas with anyone who will listen. By 2016, T2 had grown to over 80 stores in 4 countries, also with thriving Wholesale and e-commerce channels.

T2 offers Australia’s largest range of deliciously fragrant teas from all corners of the globe along with beautiful teaware collections, and is now taking these to the world with stores already in London and New York. T2 now sells enough tea per month to make over 9 million cups!

Company
Sector
  • Retail
  • Wholesale
  • e-commerce
Service
  • ERP
  • POS integration
  • E-commerce integration
  • Wholesale integration
Technology
  • NetSuite One World

'We needed a partner that could guide us every step of the way through the implementation process and come and work in and around the business, that was Annexa's selling point.'
Patrick Showyin, Supply Chain Director, T2

Annexa - Smart Commerce Partners

Challenges

“We were after the cream on the cake (the new website), before the cake. Our in-flight implementation of a new e-commerce platform, coupled with rapid entries into new countries exposed our inadequate core enterprise architecture. We were not going to slow down, so concurrently launched the transformation of our core operating system that would be an enabler to our global and omni-channel ambitions” Supply Chain Director, T2, Patrick Showyin.

With the global ambitions of the company, T2 needed to transform their enterprise architecture to a flexible, agile and rapidly scalable platform. An end to end single view of inventory and financials for all channels in all markets was required to efficiently enable the business ambitions.
T2 were constrained by core architecture suitable for a boutique Australian retailer, and needed to transform this architecture to be globally scalable and omni-channel suitable.

Annexa - Smart Commerce Partners

Results

‘We needed a partner that could guide us through the implementation process, but crucially to work in and around the business. We did not have the resources to setup a large non-operational project team, indeed we relied on the same key people to drive the rapidly growing business whilst also leading the transformation of our entire enterprise architecture. Annexa’s selling point was their ability to work with T2 in this way, and also be ambitious enough to take the challenge of delivering an integrated ERP transformation in 6-months.’ Supply Chain Director, T2, Patrick Showyin.

The Annexa team transformed T2’s core architecture to NetSuite OneWorld, a cloud ERP system that would meet their specific needs. Providing T2 with an integrated business management suite, the NetSuite OneWorld platform has now become an enabler to T2’s ambitions, delivering a flexible, agile and scalable single global view across all channels.